Basic concept of logistics

• Total cost concept
• Logistics as competitive advantage
• Strategic planning
• Generic strategy and logistics management
• Logistics activity in organizations

Supply chain management

• Supply chain network structure
• Identifying Supply chain members
• Dimensions of Supply chain
• Types of business in supply chain
• Planning in Supply chain
• Organizing Supply chain
• Supply chain control

Customer service

• What is customer service
• Elements of customer service
• ABC analysis
• Improvement customer service performance
• The customer service  audit
• Quick response system

Order processing & information systems

• What order processing?
• Steps purchasing order
• Documentation circulation of   purchasing order
• Purchasing polices

Inventory management

• Basic concepts
• Purchasing economic order under condition of certainty
• Purchasing economic order under condition of uncertainty

Inventory management

• Warehousing management
• Types of warehousing
• Size and number of warehousing
• Materials handling and packing
• Measuring the value of supply chain
• The strategy logistics plan